Platinum Moon's Policies

REFUNDS AND EXCHANGES-

No RETURNS, EXCHANGES, CANCELLATIONS or REFUNDS will be offered UNLESS it was a mistake on our behalf. This will be addressed in these situations.

TERMS OF SERVICE-

All items are custom handmade by us from start to finish. Turnaround times can be up to 3-5 weeks from date of paid purchase. All turnaround times are ESTIMATED. When you purchase an item (outside of any Ready to Ship items) you are FULLY AGREEING to this time frame. Please remember that some things do happen that are unexpected along the way, and we might need a bit more time. We are transparent & try our best to keep everyone in the "know" when there is a delay.  We are a family of 8 with 3 littles under 6 and when needed we are there for them. Also, sometimes life just happens and it's out of anyone's control.

Our tumblers are sealed with a smooth glass like finish. The base coat (glitter, pigments, alcohol inks, paint or decal) will not come off. Our tumblers get a minimum of three coats, maximum 4 coats of epoxy. We use all high-quality products when creating art on tumblers (and more). We work extremely hard to make sure that your tumbler/products meet your expectations.

Please remember that these are hand crafted, and there could possibly be some small imperfections. We try our hardest to prevent all of these, but there are a number of things that can affect this. Please know you might find a stray piece of glitter or foil in your pigment/alcohol ink tumblers, as we do use glitter or foil on some of our work and sometimes it will make its way to another item. 

Please do not put our products in the dishwasher, do not leave them sitting or submerged in water, do not microwave, and please do not leave in HOT vehicles or drop them, remember not only does the finish, look like glass, but it can shatter like glass if dropped. (We can tell when one has been dropped. We understand things happen; however, we cannot be held responsible if this happens.) If you do drop your tumbler and it does crack, please reach out to us. Sometimes we can try to fix this. However, you will be responsible for shipping cost to and from along with a repair fee. Your tumbler will come with a lid and a straw. However, sometimes the straw can be forgotten. Sorry it does happen. Our care instruction card for your awesome tumbler is included.

SHIPPING POLICY- Once an item leaves our hands and is shipped, we cannot be responsible for the item. If there is an issue with your item when it arrives, please contact us, by email, within 24 hours of delivery. We offer shipping all over. Buyer is responsible for all shipping costs, including fees that may need to be paid when you pick your package up.